Contact Us

You can Book an appointment online or by calling the practice on 0748632001. However, if you are a new patient to our practice, recommend making an appointment by calling our friendly staff.  

Your appointment duration depends on your medical issue/s. We offer very short, short, long, and prolonged appointments. These appointments are made to deliver a good quality care allowing us to assess you and your loved ones properly to minimize rebooking further appointments to complete assessments. This will save your money and time.  

Make sure you choose the correct appointment type for your booking, allowing adequate time. Selecting reasonable and adequate time to be with your doctor will allow your doctor to do a better assessment and make a management plan of your medical problems. Our friendly admin staff will help you to decide on the appointment type depending on the required duration.  

Very short appointment 

5 minutes. These appointments are usually to get a script, for a referral update to a specialist/ hospital, Vitamin B12 injection, flu injection. [ Not for child vaccine]. During this type of appointment, there is no time to discuss other issues.    Better to book a 10-minute short appointment If you need couple of above requests. 

Short appointment  

Up to 10 minutes appointments. These appointments are made to address simple issues like flu symptoms, upper respiratory tract infection, earaches, sore throat, tooth aches   diarrhea, UTI, 1 or 2 skin mole check, child immunisation, and authority prescriptions.  

Long appointment 

up to 20 minutes.  Recommend to book this appointment if you are coming for a more than 2 simple issues like in short appointments above, chronic back aches, headaches, Chronic cough, Full body skin checkup, first baby checkup after the delivery, healthy heart check [ need to rebook after blood tests], follow up visit after discharged from hospital, initial work cover appointment.  

Prolonged Consult

Up to 30 minutes. These appointments are made to deal with patients who are having chest pain, Shortness of breath, Iron infusions, mental health conditions, excision of 1 skin lesion etc.  

** We offer 45-minute appointments depending on your requirement. If you are coming with a chest pain or asthma attack requiring initial management and hospital transfer which might take more than 45 minutes.

Telehealth consultations 

We offer telehealth appointments for referral updates, script requests, suspected COVID infections and results review upon doctors’ request. We strongly advise NOT to make a telehealth / telephone appointments for chest infections/chest pain/ headaches/ backaches that might require proper examination.

Prescription OR referral request 

We always advise you to have a very short consultation with your doctor.   

Over the phone requests are NOT RECOMMENDED if you have not seen your doctor for the last 6 months. Prescription requests over the phone or fax request from your chemist will incur a $45 fee.   

Investigation results 

Investigation results CANNOT be requested over the phone from the admin staff as they are not medically trained to discuss them. You will get a text message to make an in-patient face-to-face appointment with your doctor after the results are completed. Our staff will contact you if a telephone consultation would be adequate. Please contact our front desk if you did not receive any communications from the practice 14 days after completing tests.  

Biling policy in GP service

This is NOT a bulk billing practice. Children under 12 years old are bulk billed. All the others have an out-of-pocket expense.  Health care card holders and pensioners have to pay a reduced amount.   

Care plans, health assessments and government funded vaccines are bulk billed.

To attract a Medicare rebate, you will need a named referral from your GP for us to book an appointment. 

Appointments are booked only after receiving your own GP’s referrals. As a policy initial referrals/ annual referrals / continuous referral updates are NOT supplied by our GP service at The Discovery Health Centre unless your regular GP is in our service. It is your responsibility to get a referral or referral updates from your own GP and the referral letter should be here when you come to see your specialist. Otherwise, you will have to pay the full cost of the appointment and no Medicare rebates.

Appointments cannot be booked online. After your referrals are categorised by the specialist, our admin staff will contact you and inform you of the appointment date, time and cost of the appointment.  

Billing in specialist suites

Our independent specialists are NOT bulk billing. There is an out-of-pocket fee for the appointment. Out-of-pocket expenses vary depending on the appointment duration, nature of the presentation and the specialty. You can inquire about the cost of the consultation before the appointment booking.   

Always make sure you have clarified your out-of-pocket expenses at the time of booking to avoid disappointment after your specialist consultation.